It turned out to be one of the best experiences I have ever had with my family. We were hoping this attraction was not going to be a disappointment. My wife and I wanted to give our kids some fun memories on our recent trip to Indy. Terrible customer service and no reliable adults!! The wreck was so bad by the other gentleman hitting it so hard that they stopped every car on the track inside. only told that I had they have I said ibuprofen if I wanted it. I really hope they get some adults in there, or make a rule about no workers on their cell phones during the day to monitor people while they are racing and in line! I was never given an apology. However when the gentleman was riding past us flipped us off, I told the manager as I was speaking with the manager he flipped us off again to which the manager said I didn’t see it. The manager said they warned to the gentleman. We had to get out of the cars, because my neck was hurting so bad. Another gentleman came up and hit my husband so bad that it forced him into me head on the safety latches on his seatbelt came on undone. They were not monitoring the amount of people they were leading into the carts, and then ended up splitting up families and didn’t try to reconcile that with those families with children bawling their eyes out on Father’s Day that werecsplit up from their parents! Then in the evening I was spun out by another individual inside, my husband was stopped because he came up behind me. People were jumping in lines, the teenagers did not do anything. But he went to another track and then did the same thing over there To someone else. My youngest son was spun out several times, and after complaining they finally kicked out the girl who did that! Another gentleman spun me out And they gave him a warning. They are constantly on their phones looking at things and not monitoring the races. I would love to be able to give them five! But unfortunately, the college kids and teenagers that run the rides, do you not watch the events that are going on. Updates pending communication with the facility. I am attempting to reach out to their management for their review of the situation. on my dime.įast forward to when I was asked to pay full price for my experience, I was only offered free tokens for the arcade as a resolution for their screwing up the entire party for my 8 year old and 20 of her friends. Nobody knew how many slices/who was supposed to get pizza. This is hardly what I'd expect from a location that specializes in parties for children.Įven when we received our pizzas and drinks (that were charged by the slice/per person and by the drink/per person), they were merely dropped off on the table in the midst of the chaos that was created. The kids were miserable and hungry by 1:00 pm. Well, I had no choice but to ask the party hostess to make the pizzas at the end of the party instead of the beginning.Īs a result, my 12pm party (for which I told my guests to expect pizza lunch for their kids) had to begin at 12:20 and their lunch wasn't received until 2:00pm after playing for 2 hours. I had 20 anxious/excited kids begging me for SOMETHING to do after waiting 20 minutes. The party host said that they would have the pizzas ready for the guests 5-10 minutes within their arrival/party time. I showed up and things got chaotically worse. This made me nervous, and my nervousness proved valid. Instead, I had to call and I was told that everything would be figured out the day of. No service was provided to facilitate the party within the location, especially compared to a bounce house or trampoline park party that is an option within the area.įirst, I received an e-mail from Rascal's that a party host would contact me by phone to organize my party. I have no complaints about he attractions (the kids could have stayed and played for 4+ hours), but the party host did nothing to organize the party. I decided to have my daughter's 8th birthday party at Rascal's.
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